2nd Floor, Iloilo City Hall – Dental, Medical, Sanitary
5th Floor, Iloilo City Hall – Administrative Division
Plaza Libertad, Iloilo City
Tel. No. (033) 333-1111
Loc: 212 – CHO Secretary
213 – CHO Pharmacy
214 – CHO Dental Division
517 – CHO Admin
The City Health Office (CHO) was created by virtue of Article 8 Title 5 Book 2 of the Local Government Code. Its mandate is to formulate and implement policies, plans, programs and projects to promote the health of the people in the city and to execute and enforce all laws, ordinances and regulations pertaining to public health.
Services under the Iloilo City Health Office
Issuance of Health Certificates
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements
Results of: X-Ray, Sputum, Stool
ID picture
Fees: P50.00
Who may Avail
Food Handlers
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Present all requirements to the Sanitation Inspector (SI) in-charge | 1. SI examines result | Sanitation Inspector | 20 minutes |
| 2. If negative, health certificate is issued;
If positive, refer to a Medical Officer for treatment |
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| 2. Pay corresponding fee to the City Treasurer’s Office’s Cashier | 3. Collect payment and issue corresponding receipt | CTO Cashier | 5 minutes |
| 3. Present Official Receipt to the SI in-charge | 4. Refer client to City Health Officer or authorized representative for signature | City Health Officer or Representative | 5 minutes |
| 4. Receive Health Card | 5. Issue Health Card and instruct client place picture, laminate and wear while on duty. | Sanitation Inspector |
Issuance of Health Certificates – Pink Cards
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements:
STI/HIV Certificate of Attendance
Results of: Stool, Sputum, RPR
Certified True Copy of Birth Certificate
ID Picture
Fees: P50.00
Who may Avail
Entertainment Workers (GRO, DI, Dancers, Entertainers, etc. as per P.D. 522, P.D. 856, and City Ordinance)
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Client undergo STI/HIV Seminar and presents Certificate of Attendance and other requirements to the Sanitation Inspector (SI) in-charge | 1. SI checks requirements, instructs client to pay health certificate fee and prepares Pink Card | Sanitation Inspector | 30 minutes |
| 2. Pay corresponding fee to the City Treasurer’s Office’s Cashier | 2. Collect payment and issue corresponding receipt | CTO Cashier | 10 minutes |
| 3. Present Official Receipt to the SI in-charge for issuance of Pink Card | 3. Refer client to City Health Officer or authorized representative for signature and STI/HIV Medical Officer in-charge | City Health Officer or Representative | 10 minutes |
| 4. Receive Health Card | 4. Issue Health Card and instruct client place picture, laminate and wear while on duty. | Sanitation Inspector |
Issuance of Sanitary Permit (Food and Non-Food Establishments)
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements:
Food:
Inspection Report/Sanitation Inspector Checklist
Business Permit Official Receipt
Water Analysis Result
Health Certificate
Non-Food:
Inspection Report/Sanitation Inspector Checklist
Business Permit Official Receipt
Health Certificate
Fees: Included in the Regulatory Fees in paying the Business Permit
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Present Sanitary Permit requirements | 1. Check completeness of requirements | CHO Staff | 3 minutes |
| 2. Sign Sanitary Permit | Sanitation Inspector / Authorized Representative | 2 minutes | |
| 2. Claim Sanitary Permit | 3. Issue Sanitary Permit | CHO Staff |
Issuance of Sanitary Permit (Water Refilling Stations)
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements:
MIWD (New and Renewal):
Checklist from Sanitation Inspector in charge of District
Certification of Water Potability
Drinking Water Site Clearance
Sanitary Survey of Water Source
Certification from MIWD (if source is NAWASA)
Water Analysis Result (Raw and Product): Bacteriological, Physical, Chemical
Business Permit and Official Receipt
Health Card
Deep Well (New/Renewal):
Checklist from Sanitation Inspector in charge of District
Certification of Water Potability
Drinking Water Site Clearance
Sanitary Survey of Water Source
Water Analysis Result (Raw and Product): Bacteriological, Physical, Chemical
Business Permit and Official Receipt
Health Card
Operation Permit from Department of Health
Hauling (New/Renewal):
Checklist from Sanitation Inspector in charge of District
Certification of Water Potability
Drinking Water Site Clearance
Sanitary Survey of Water Source
Water Analysis Result (Raw and Product): Bacteriological, Physical, Chemical
Business Permit and Official Receipt
Health Card
Operational Permit of Hauler
Sanitary Permit of Hauler
Fees: Included in the Regulatory Fees in paying the Business Permit
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Present Sanitary Permit requirements | 1. Check completeness of requirements | CHO Staff | 3 minutes |
| 2. Sign Sanitary Permit | Sanitation Inspector / Authorized Representative | 2 minutes | |
| 2. Claim Sanitary Permit | 3. Issue Sanitary Permit | CHO Staff |
Issuance of Medical Certificate
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: Laboratory Results for: X-ray, CBC, Urine, Stool, Drug test
Fees:
- Medical Certificate Fee – P500.00
- Documentary Stamp – P25.00
Who may Avail: Employees, Trainees, Students
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Fill out Medical Certificate Form | 1. Assess requirements | Clerk | 20 minutes |
| 2. Refer to Medical Officer for assessment and signature | Medical Officer | 10 minutes | |
| 2. Pay corresponding fee to the City Treasurer’s Office’s Cashier | 3. Collect payment and issue corresponding receipt | CTO Cashier | 10 minutes |
| 3. Present Official Receipt to CHO Clerk, complete the forms and receive Medical Certificate | 4. Issue Medical Certificate to Client | Clerk | 10 minutes |
Issuance of Death Certificate
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements
- Fully accomplished Death Certificate from the hospital
- If deceased died at home:
- Certification from the Barangay Captain
- Valid ID
- Certification from the Church (for Exhumation Permit)
Fees:
Burial Fee (if to be buried in Iloilo City) – P120.00
Exhumation Permit – P20.00
Transfer of Cadaver (if to be buried outside the City) – P20.00
Who may Avail: General Public
How to Avail
If deceased died in the hospital
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Secure Death Certificate prepared by hospital for registration | 1. Ask client to have Death Certificate machined copy | Statistician Clerk | 20 minutes |
| 2. Refer Client to Medical Officer for counter review and signature | Medical Officer | 20 minutes | |
| 2. Return to Statistician | 3. Advise client to pay corresponding fee | Statistician | |
| 3. Pay corresponding fee to the City Treasurer’s Office’s Cashier | 4. Collect payment and issue corresponding receipt | CTO Cashier | 10 minutes |
| 4. Present Official Receipt to the Statistician | 5. Prepares Burial Permit or Transfer of Cadaver | Statistician Clerk | 10 minutes |
| 5. Receive Death Certificate | 6. Issue Death Certificate and refer client to the Local Civil Registrar |
If deceased died at home
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Secure blank form of Death Certificate from the Local Civil Registrar (LCR) | 1. Instruct client to secure Death Certificate Form from LCR | Statistician | 20 minutes |
| 2. Interviews client and prepares Death Certificate | Medical Officer | 20 minutes | |
| 3. Instruct clients that:
· Affidavit should be duly notarized · Certification should be signed by the Barangay Captain · Clients should proceed to District Health Doctors for diagnosis of cause of death and signature · Signature of Embalmer |
Statistician | 30 minutes | |
| 2. Pay corresponding fee to the City Treasurer’s Office’s Cashier | 4. Collect payment and issue corresponding receipt | CTO Cashier | 10 minutes |
| 3. Present Official Receipt , and Certification from the Church for Exhumation Permit to the Statistician | 5. Prepares Exhumation Permit or Transfer of Cadaver | Statistician Clerk | 10 minutes |
| 4. Receive Death Certificate and Exhumation Permit | 6. Register and release Death Certificate | 10 minutes |
For DOA’s (Dead on Arrival) Patients
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Secure DOA Certification from the hospital | 1. Instruct client to secure Death Certificate Form from LCR | Statistician | 10 minutes |
| 2. Refer client to Medical Officer for review and signature | Medical Officer | 10 minutes | |
| 2. Pay corresponding fee to the City Treasurer’s Office’s Cashier | 3. Collect payment and issue corresponding receipt | CTO Cashier | 10 minutes |
| 3. Present Official Receipt and receive Death Cetificate | 4. Register and release Death Certificate | Statistician Clerk | 10 minutes |
General Consultation
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: NONE
Fees: NONE
Who may Avail: General Public
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer and present Philhealth Card, if member | 1. Look for patient’s record | Nurse / Midwife | 20 minutes |
| 2. Ask for chief complaints and get medical history and vital signs | |||
| 3. Refer to Medical Officer | |||
| 2. Referred to Medical Officer for examination and diagnosis | 4. Clinical, Medical Assessment and Management:
· Check medical history · Physical Examination · Laboratory request · Prescription of medicine / instruction |
Medical Officer | 20 minutes |
| 3. Receive prescription, laboratory request/s and instruction | 5. Give instructions on health education and nutrition and follow-up schedule | Nurse/ Midwife | 15 minutes |
Integrated Management of Childhood Illness (IMCI)
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: NONE
Fees: NONE
Who may Avail: Sick children between 0-5 years of age
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer | 1. Look for patient’s record | Nurse/Midwife | 30 minutes |
| 2. Ask parent/guardian for child’s chief complaints and get medical history and vital signs | |||
| 3. Observe, assess and record nutritional history | |||
| 4. Refer to Medical Officer | |||
| 2. Referred to Medical Officer for examination, diagnosis and prescription | 5. Clinical Assessment , physical examination and diagnosis, prescription of medicines/instruction | Medical Officer | 20 minutes |
| 6. Give health education on proper nutrition and rehydration, completion of immunization, follow schedule, and home management | Medical Officer | 10 minutes | |
| 7. Refer high risk/complicated cases for further evaluation and management | Medical Officer | 15 minutes |
Natural Spontaneous Vaginal Delivery
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements:
- Laboratory Examination Result
- Ultrasound Result
- Marriage Contract (during prenatal check-up)
- Community Tax Certificate (during prenatal check-up)
Fees: P500.00
Dental Services
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements
- Dental Fee Receipt
- Anesthesia and Needle
Fees: Dental Fee – P50.00
Who may Avail: General Public
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the Dental Services Division | 1. Admit patient, ask for chief complaints, take vital signs and history, and record | Dental Aide | 10 minutes |
| 2. Refer to Dentist for check up/extraction and medication | |||
| 2. Referred to Dentist for dental check-up/ extraction | 3. Conduct tooth extraction/dental check-up, dental education and give prescription medicines needed | Dentist | 40 minutes |
Who may Avail: Pregnant
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Look for patient’s record, ask for chief complaints and take vital signs | Nurse/Midwife | 20 minutes |
| 2. Require to attend “Buntis Club” | |||
| 3. Refer to hospital for complicated/high risk cases | |||
| 4. Assist mother in delivery and post-partum care | Midwife | ||
| 5. Nursing care of baby; new born screening | Midwife | ||
| 6. Initiate breastfeeding within one (1) hour after delivery and administer heap B | Nurse/Midwife | ||
| 7. Health education on proper nutrition, cleanliness and sanitation | Nurse/Midwife | ||
| 2. Receive prescription and instruction for next visit | 3. Schedule next visit | Nurse/Midwife |
Maternal Care – Prenatal
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: Laboratory Results for: Stool, Urine, CBC
Fees: NONE
Who may Avail: Pregnant
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Admit patient, ask for chief complaints and check-up | Nurse/Midwife | 10 minutes |
| 2. Get history and take vital signs and history, and record | BHW | ||
| 3. Request for laboratory exams | Medtech | ||
| 2. Referred for check-up and abdominal palpitation | 4. Appraise abdominal palpitation and prenatal evaluation | Nurse/Midwife | 10 minutes |
| 5. Tetanus Toxoid immunization | Nurse | 10 minutes | |
| 6. Dental check-up | Dentist | 10 minutes | |
| 7. Health education counselling for birth plan and family planning, new born screening motivation, and exclusive breastfeeding | Nurse
HEPO BHW |
20 minutes | |
| 3. Referred to OB-GYNE | 8. Refer patient with high risk/ complicated pregnancy to OB-GYNE | Doctor
Nurse |
10 minutes |
| 9. Schedule next visit |
Expanded Program on Immunization (EPI)
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: None
Fees: None
Who may avail: Babies 0-12 months
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Look for patient’s record | Nurse
Midwife BHW |
10 minutes |
| 2. Interview mother/guardian regarding health complaints, take and record vital signs | |||
| 3. Schedule complete immunization | 5 minutes | ||
| 4. Refer to doctor on duty if needing medical consultation | Medical Officer | 20 minutes | |
| 5. Immunize with BCG, DPT, Hepa B, Polio and Measles as scheduled | Nurse | 10 minutes | |
| 6. Give health education to mothers and encourage to complete child’s immunization | Nurse/Midwife | 15 minutes |
Family Planning
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: NONE
Fees: NONE
Who may avail: Women or Men of Reproductive Age seeking consultation
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Interview and admit client, ask medical history and get vital signs | Nurse/Midwife | 15 minutes |
| 2. Refer to Medical Officer | |||
| 3. Perform physical and medical assessment | Medical Officer | 20 minutes | |
| 4. Identify common gynaecological problems | |||
| 5. Dispense FP contraceptives | |||
| 2. Provided FP counselling and IEC materials and given schedule for next visit | 6. Give FP counselling and IEC materials | Nurse/Midwife | 20 minutes |
| 7. Refer to BSPO for next supply of contraceptives | |||
| 8. Refer to WVMC for voluntary sterilization (BTL) or non-scalpel vasectomy | |||
| 9. Schedule next follow-up visit | 5 minutes |
National Tuberculosis Control
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements:
Sputum Result
Chest X-ray Result
Philhealth Card, if Philhealth member
Fees: NONE
Who may avail: 14 years old and above TB symptomatic
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Interview/ask for medical history and take vital signs | Nurse
Midwife |
15 minutes |
| 2. Refer to Medical Officer | |||
| 3. Clinical assessment and management | Medical Officer | 20 minutes | |
| 4. Physical examination | |||
| 5. Request sputum and chest x-ray examination | |||
| 6. Prescribe medicines and give instructions | |||
| 7. Diagnosis/treatment of +PTB cases and review sputum exam | Medical Officer
Nurse Midwife |
||
| 8. Instruct client of the different medicines, mode of taking and reactions and registration of client in the TB Registry | |||
| 2. Receive prescription medicines and instruction | 9. Schedule follow-up, health education, proper nutrition, healthy lifestyle and sanitation and completion of treatment |
TB in Children Program
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: PPD Result
Fees: NONE
Who may avail: 14 years old and below TB symptomatic/contacts
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Interview/ask for medical history and take vital signs | Nurse
Midwife |
10 minutes |
| 2. Clinical Assessment:
· Review present/post medical history · Physical examination · Perform PPD testing (if vaccine is available) · Referral for PPD testing (if vaccine is not available) |
Medical Officer | 20 minutes | |
| 3. Require parent/guardian to return after 48-72 hours to the center for child’s PPD reading | Medical Officer | 10 minutes | |
| 4. PPD reading/evaluation | 10 minutes | ||
| 5. For (+)PPD with signs and symptoms, start treatment | Medical Officer
Nurse Midwife |
20 minutes | |
| 2. Receive prescription medicines and instruction | 6. Brief parent/guardian on drug dosages, reactions and schedule of intake | ||
| 7. Register child in the TB in Children Registry | Nurse | 5 minutes | |
| 8. Health Education on the importance of treatment completion and proper nutrition and schedule follow-up | Nurse/Midwife | 10 minutes |
Laboratory Services
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: Laboratory request with corresponding specimens properly labelled
Fees:
Sputum Microscopy – P 20.00
CBC – P 40.00
Urinalysis – P 20.00
Stool Examination – P 20.00
Who may avail: All ages who need laboratory examination
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Require client to submit request with the corresponding specimen properly labelled | Med Tech | 10 minutes |
| 2. Examine:
· Sputum Microscopy · CBC · Urinalysis · Stool Examination |
Med Tech | 30 minutes | |
| 2. Receive laboratory result/s | 3. Release result/s in the afternoon | Med Tech |
Rabies Control Program
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements: NONE
Fees: NONE
Who may avail: Patients with animal bites
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Approach the Information Desk Officer at the City Health Office | 1. Admit patient, get medical history and vital signs | Nurse Coordinator | 20 minutes |
| 2. Refer to Medical Officer | |||
| 3. Clinical assessment and management | Medical Officer | 20 minutes | |
| 4. Receive laboratory result/s | 4. Conduct health education and schedule of follow-up | Nurse | 20 minutes |
| 5. Referral of high risk/complicated cases for further evaluation and management | Nurse | 5 minutes |
Dispensing of Free Medicines and Other Medical Services
Availability of Service: 8:00am – 5:00pm without noon break
Forms / Requirements:
- Original and valid Physician’s Prescription
- Valid I.D.
Fees: None
Who may avail: General Public
How to Avail
| Client Action | LGU Action | Responsible Person/Office | Duration |
| 1. Present original and valid physician’s prescription and present valid ID (Company, School, Voter’s Reg., Philhealth, PWD, Senior Citizen, etc.) | 1. Check availability, validity and completeness of physician’s prescription
o If the prescribed medicine is not available, the pharmacist may suggests a therapeutically equivalent drug and ask the patient/companion or representative to secure a new prescription of the suggested medicine o If the prescribed medicine is available, make short interview to assess patient/companion or representative’s awareness and capability in handling and/or taking the medications |
Pharmacist/ Trained Authorized Personnel | 2-5 minutes |
| 2. Provide accurate patient data information and answer questions about the medications | 2. Prepare, compound, reconstitute or repack the prescribed medicines and/or medical devices | ||
| 3. Affix signature in the CHO Patient Recipient List upon receipt of free medicines and/or medical devices | 3. Record/encode patient information in the CHO Patient Recipient list and have the patient/companion or representative affix his/her signature | ||
| 4. Listen attentively to medication instructions | 4. Dispense the prescribed medicines and or/medical devices giving appropriate instructions in proper handling, giving, taking and storing of medicines | ||
| 5. Fill-up survey forms provided by the CHO and/or affiliates |