Iloilo City Health Office

2nd Floor, Iloilo City Hall – Dental, Medical, Sanitary

5th Floor, Iloilo City Hall – Administrative Division

Plaza Libertad, Iloilo City

Tel. No. (033) 333-1111

Loc: 212 – CHO Secretary

        213 – CHO Pharmacy

        214 – CHO Dental Division

        517 – CHO Admin

The City Health Office (CHO) was created by virtue of Article 8 Title 5 Book 2 of the Local Government Code. Its mandate is to formulate and implement policies, plans, programs and projects to promote the health of the people in the city and to execute and enforce all laws, ordinances and regulations pertaining to public health.

Services under the Iloilo City Health Office

Issuance of Health Certificates

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements

Results of: X-Ray, Sputum, Stool

ID picture

Fees: P50.00

Who may Avail

Food Handlers

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Present all requirements to the Sanitation Inspector (SI) in-charge 1.   SI examines result Sanitation Inspector 20 minutes
2.   If negative, health certificate is issued;

If positive, refer to a Medical Officer for treatment

2.   Pay corresponding fee to the City Treasurer’s Office’s Cashier 3.   Collect payment and issue corresponding receipt CTO Cashier 5 minutes
3.   Present Official Receipt to the SI in-charge 4.   Refer client to City Health Officer or authorized representative for signature City Health Officer or Representative 5 minutes
4.   Receive Health Card 5.   Issue Health Card and instruct client place picture, laminate and wear while on duty. Sanitation Inspector

Issuance of Health Certificates – Pink Cards

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements:

STI/HIV Certificate of Attendance

Results of: Stool, Sputum, RPR

Certified True Copy of Birth Certificate

ID Picture

Fees: P50.00

 Who may Avail

Entertainment Workers (GRO, DI, Dancers, Entertainers, etc. as per P.D. 522, P.D. 856, and City Ordinance)

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Client undergo STI/HIV Seminar and presents Certificate of Attendance and other requirements to the Sanitation Inspector (SI) in-charge 1.     SI checks requirements, instructs client to pay health certificate fee and prepares Pink Card Sanitation Inspector 30 minutes
2.   Pay corresponding fee to the City Treasurer’s Office’s Cashier 2.   Collect payment and issue corresponding receipt CTO Cashier 10 minutes
3.   Present Official Receipt to the SI in-charge for issuance of Pink Card 3.   Refer client to City Health Officer or authorized representative for signature and STI/HIV Medical Officer in-charge City Health Officer or Representative 10 minutes
4.   Receive Health Card 4.   Issue Health Card and instruct client place picture, laminate and wear while on duty. Sanitation Inspector

Issuance of Sanitary Permit (Food and Non-Food Establishments)

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements:

Food:

Inspection Report/Sanitation Inspector Checklist

Business Permit Official Receipt

Water Analysis Result

Health Certificate

Non-Food:

Inspection Report/Sanitation Inspector Checklist

Business Permit Official Receipt

Health Certificate

Fees: Included in the Regulatory Fees in paying the Business Permit

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Present Sanitary Permit requirements 1.     Check completeness of requirements CHO Staff 3 minutes
2.   Sign Sanitary Permit Sanitation Inspector / Authorized Representative 2 minutes
2.   Claim Sanitary Permit 3.   Issue Sanitary Permit CHO Staff

Issuance of Sanitary Permit (Water Refilling Stations)

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements:

MIWD (New and Renewal):

Checklist from Sanitation Inspector in charge of District

Certification of Water Potability

Drinking Water Site Clearance

Sanitary Survey of Water Source

Certification from MIWD (if source is NAWASA)

Water Analysis Result (Raw and Product): Bacteriological, Physical, Chemical

Business Permit and Official Receipt

Health Card

Deep Well (New/Renewal):

Checklist from Sanitation Inspector in charge of District

Certification of Water Potability

Drinking Water Site Clearance

Sanitary Survey of Water Source

Water Analysis Result (Raw and Product): Bacteriological, Physical, Chemical

Business Permit and Official Receipt

Health Card

Operation Permit from Department of Health

Hauling (New/Renewal):

Checklist from Sanitation Inspector in charge of District

Certification of Water Potability

Drinking Water Site Clearance

Sanitary Survey of Water Source

Water Analysis Result (Raw and Product): Bacteriological, Physical, Chemical

Business Permit and Official Receipt

Health Card

Operational Permit of Hauler

Sanitary Permit of Hauler

Fees: Included in the Regulatory Fees in paying the Business Permit

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Present Sanitary Permit requirements 1.     Check completeness of requirements CHO Staff 3 minutes
2.   Sign Sanitary Permit Sanitation Inspector / Authorized Representative 2 minutes
2.   Claim Sanitary Permit 3.   Issue Sanitary Permit CHO Staff

Issuance of Medical Certificate

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: Laboratory Results for: X-ray, CBC, Urine, Stool, Drug test

Fees:

  • Medical Certificate Fee – P500.00
  • Documentary Stamp – P25.00

Who may Avail: Employees, Trainees, Students

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Fill out Medical Certificate Form 1.     Assess requirements Clerk 20 minutes
2.     Refer to Medical Officer for assessment and signature Medical Officer 10 minutes
2.   Pay corresponding fee to the City Treasurer’s Office’s Cashier 3.   Collect payment and issue corresponding receipt CTO Cashier 10 minutes
3.   Present Official Receipt to CHO Clerk, complete the forms and receive Medical Certificate 4.   Issue Medical Certificate to Client Clerk 10 minutes

Issuance of Death Certificate

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements

  • Fully accomplished Death Certificate from the hospital
  • If deceased died at home:
  • Certification from the Barangay Captain
  • Valid ID
  • Certification from the Church (for Exhumation Permit)

Fees:

Burial Fee (if to be buried in Iloilo City) – P120.00

Exhumation Permit – P20.00

Transfer of Cadaver (if to be buried outside the City) – P20.00

Who may Avail: General Public

How to Avail

If deceased died in the hospital

Client Action LGU Action Responsible Person/Office Duration
1.   Secure Death Certificate prepared by hospital for registration 1.     Ask client to have Death Certificate machined copy Statistician Clerk 20 minutes
2.     Refer Client to Medical Officer for counter review and signature Medical Officer 20 minutes
2.   Return to Statistician 3.     Advise client to pay corresponding fee Statistician
3.   Pay corresponding fee to the City Treasurer’s Office’s Cashier 4.   Collect payment and issue corresponding receipt CTO Cashier 10 minutes
4.   Present Official Receipt to the Statistician 5.   Prepares Burial Permit or Transfer of Cadaver Statistician Clerk 10 minutes
5.   Receive Death Certificate 6.      Issue Death Certificate and refer client to the Local Civil Registrar

If deceased died at home

Client Action LGU Action Responsible Person/Office Duration
1.   Secure blank form of Death Certificate from the Local Civil Registrar (LCR) 1.     Instruct client to secure Death Certificate Form from LCR Statistician 20 minutes
2.     Interviews client and prepares Death Certificate Medical Officer 20 minutes
3.     Instruct clients that:

·   Affidavit should be duly notarized

·   Certification should be signed by the Barangay Captain

·   Clients should proceed to District Health Doctors for diagnosis of cause of death and signature

·   Signature of Embalmer

Statistician 30 minutes
2.   Pay corresponding fee to the City Treasurer’s Office’s Cashier 4.   Collect payment and issue corresponding receipt CTO Cashier 10 minutes
3.   Present Official Receipt , and Certification from the Church for Exhumation Permit to the Statistician 5.   Prepares Exhumation Permit or Transfer of Cadaver Statistician Clerk 10 minutes
4.   Receive Death Certificate and Exhumation Permit 6.     Register and release Death Certificate 10 minutes

For DOA’s (Dead on Arrival) Patients

Client Action LGU Action Responsible Person/Office Duration
1.   Secure DOA Certification from the hospital 1.     Instruct client to secure Death Certificate Form from LCR Statistician 10 minutes
2.     Refer client to Medical Officer for review and signature Medical Officer 10 minutes
2.   Pay corresponding fee to the City Treasurer’s Office’s Cashier 3.   Collect payment and issue corresponding receipt CTO Cashier 10 minutes
3.   Present Official Receipt  and receive Death Cetificate 4.   Register and release Death Certificate Statistician Clerk 10 minutes

General Consultation

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: NONE

Fees: NONE

Who may Avail: General Public

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Approach the Information Desk Officer and present Philhealth Card, if member 1.     Look for patient’s record Nurse / Midwife 20 minutes
2.     Ask for chief complaints and get medical history and vital signs
3.     Refer to Medical Officer
2.   Referred to Medical Officer for examination and diagnosis 4.     Clinical, Medical Assessment and Management:

·   Check medical history

·   Physical Examination

·   Laboratory request

·   Prescription of medicine / instruction

Medical Officer 20 minutes
3.   Receive prescription, laboratory request/s and instruction 5.   Give instructions  on health education and nutrition and  follow-up schedule Nurse/ Midwife 15 minutes

Integrated Management of Childhood Illness (IMCI)

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: NONE

Fees: NONE

Who may Avail: Sick children between 0-5 years of age

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Approach the Information Desk Officer 1.     Look for patient’s record Nurse/Midwife 30 minutes
2.     Ask parent/guardian for child’s chief complaints and get medical history and vital signs
3.     Observe, assess and record nutritional history
4.     Refer to Medical Officer
2.   Referred to Medical Officer for examination, diagnosis and prescription 5.     Clinical Assessment , physical examination and diagnosis, prescription of medicines/instruction Medical Officer 20 minutes
6.     Give health education on proper nutrition and rehydration, completion of immunization, follow schedule, and home management Medical Officer 10 minutes
7.   Refer high risk/complicated cases for further evaluation and management Medical Officer 15 minutes

Natural Spontaneous Vaginal Delivery

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements:

  • Laboratory Examination Result
  • Ultrasound Result
  • Marriage Contract (during prenatal check-up)
  • Community Tax Certificate (during prenatal check-up)

FeesP500.00

Dental Services

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements

  • Dental Fee Receipt
  • Anesthesia and Needle

Fees: Dental Fee – P50.00

Who may Avail: General Public

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.    Approach the Information Desk Officer at the Dental Services Division 1.     Admit patient, ask for chief complaints, take vital signs and history, and record Dental Aide 10 minutes
2.     Refer to Dentist for check up/extraction and medication
2.    Referred to Dentist for dental check-up/ extraction 3.     Conduct tooth extraction/dental check-up, dental education and give prescription medicines needed Dentist 40 minutes

Who may Avail: Pregnant

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Approach the Information Desk Officer at the City Health Office 1.     Look for patient’s  record, ask for chief complaints and take vital signs Nurse/Midwife 20 minutes
2.     Require to attend “Buntis Club”
3.     Refer to hospital for complicated/high risk cases
4.     Assist mother in delivery and post-partum care Midwife
5.     Nursing care of baby; new born screening Midwife
6.     Initiate breastfeeding within one (1) hour after delivery and administer heap B Nurse/Midwife
7.     Health education on proper nutrition, cleanliness and sanitation Nurse/Midwife
2.      Receive prescription and instruction for next visit 3.     Schedule next visit Nurse/Midwife

Maternal Care – Prenatal

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: Laboratory Results for: Stool, Urine, CBC

Fees: NONE

Who may Avail: Pregnant

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.   Approach the Information Desk Officer at the City Health Office 1.     Admit patient, ask for chief complaints and check-up Nurse/Midwife 10 minutes
2.     Get history and take vital signs and history, and record BHW
3.     Request for laboratory exams Medtech
2.   Referred for check-up and abdominal palpitation 4.     Appraise abdominal palpitation and prenatal evaluation Nurse/Midwife 10 minutes
5.     Tetanus Toxoid immunization Nurse 10 minutes
6.     Dental check-up Dentist 10 minutes
7.     Health education counselling for birth plan and family planning, new born screening motivation, and exclusive breastfeeding Nurse

HEPO

BHW

20 minutes
3.   Referred to OB-GYNE 8.     Refer patient with high risk/ complicated pregnancy to OB-GYNE Doctor

Nurse

10 minutes
9.     Schedule next visit

Expanded Program on Immunization (EPI)

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: None

Fees: None

Who may availBabies 0-12 months

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.      Approach the Information Desk Officer at the City Health Office 1.      Look for patient’s  record Nurse

Midwife

BHW

10 minutes
2.     Interview mother/guardian regarding health complaints, take and record vital signs
3.     Schedule complete immunization 5 minutes
4.     Refer to doctor on duty if needing medical consultation Medical Officer 20 minutes
5.     Immunize with BCG, DPT, Hepa B, Polio and Measles as scheduled Nurse 10 minutes
6.     Give health education to mothers and encourage to complete child’s immunization Nurse/Midwife 15 minutes

Family Planning

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: NONE

Fees: NONE

Who may availWomen or Men of Reproductive Age seeking consultation

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.      Approach the Information Desk Officer at the City Health Office 1.      Interview and admit client, ask medical history and get vital signs Nurse/Midwife 15 minutes
2.     Refer to Medical Officer
3.     Perform physical and medical assessment Medical Officer 20 minutes
4.     Identify common gynaecological problems
5.     Dispense FP contraceptives
2.      Provided FP counselling and IEC materials and given schedule for next visit 6.     Give FP counselling and IEC materials Nurse/Midwife 20 minutes
7.     Refer to BSPO for next supply of contraceptives
8.     Refer to WVMC for voluntary sterilization (BTL) or non-scalpel vasectomy
9.     Schedule next follow-up visit 5 minutes

National Tuberculosis Control

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements:

Sputum Result

Chest X-ray Result

Philhealth Card, if Philhealth member

Fees: NONE

Who may avail14 years old and above TB symptomatic

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.      Approach the Information Desk Officer at the City Health Office 1.      Interview/ask for medical history and take vital signs Nurse

Midwife

15 minutes
2.     Refer to Medical Officer
3.     Clinical assessment and management Medical Officer 20 minutes
4.     Physical examination
5.     Request sputum and chest x-ray examination
6.     Prescribe medicines and give instructions
7.     Diagnosis/treatment of +PTB cases and review sputum exam Medical Officer

Nurse

Midwife

8.     Instruct client of the different medicines, mode of taking and reactions and registration of client in the TB Registry
2.      Receive prescription medicines and instruction 9.     Schedule follow-up, health education, proper nutrition, healthy lifestyle and sanitation and completion of treatment

TB in Children Program

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: PPD Result

Fees: NONE

Who may avail14 years old and below TB symptomatic/contacts

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.      Approach the Information Desk Officer at the City Health Office 1.      Interview/ask for medical history and take vital signs Nurse

Midwife

10 minutes
2.     Clinical Assessment:

·   Review present/post medical history

·   Physical examination

·   Perform PPD testing (if vaccine is available)

·   Referral for PPD testing (if vaccine is not available)

Medical Officer 20 minutes
3.     Require parent/guardian to return after 48-72 hours to the center for child’s PPD reading Medical Officer 10 minutes
4.     PPD reading/evaluation 10 minutes
5.     For (+)PPD with signs and symptoms, start treatment Medical Officer

Nurse

Midwife

20 minutes
2.      Receive prescription medicines and instruction 6.     Brief parent/guardian on drug dosages, reactions and schedule of intake
7.     Register child in the TB in Children Registry Nurse 5 minutes
8.     Health Education on the importance of treatment completion and proper nutrition and schedule follow-up Nurse/Midwife 10 minutes

Laboratory Services

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: Laboratory request with corresponding specimens properly labelled

Fees:

Sputum Microscopy – P 20.00

CBC – P 40.00

Urinalysis – P 20.00

Stool Examination – P 20.00

Who may availAll ages who need laboratory examination

            How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.      Approach the Information Desk Officer at the City Health Office 1.      Require client to submit request with the corresponding specimen properly labelled Med Tech 10 minutes
2.      Examine:

·   Sputum Microscopy

·   CBC

·   Urinalysis

·   Stool Examination

Med Tech 30 minutes
2.      Receive laboratory result/s 3.      Release result/s in the afternoon Med Tech

Rabies Control Program

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements: NONE

Fees: NONE

Who may availPatients with animal bites

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.     Approach the Information Desk Officer at the City Health Office 1.    Admit patient, get medical history and vital signs Nurse Coordinator 20 minutes
2.   Refer to Medical Officer
3.   Clinical assessment and management Medical Officer 20 minutes
4.     Receive laboratory result/s 4.   Conduct health education and schedule of follow-up Nurse 20 minutes
5.   Referral of high risk/complicated cases for further evaluation and management Nurse 5 minutes

Dispensing of Free Medicines and Other Medical Services

Availability of Service: 8:00am – 5:00pm without noon break

Forms / Requirements:

  • Original and valid Physician’s Prescription
  • Valid I.D.

Fees: None

Who may availGeneral Public

How to Avail

Client Action LGU Action Responsible Person/Office Duration
1.      Present original and valid physician’s prescription and present valid ID (Company, School, Voter’s Reg., Philhealth, PWD, Senior Citizen, etc.) 1.       Check availability, validity and completeness of physician’s prescription

o  If the prescribed medicine is not available, the pharmacist may suggests a therapeutically equivalent drug and ask the patient/companion or representative to secure a new prescription of the suggested medicine

o  If the prescribed medicine is available, make short interview to assess patient/companion or representative’s awareness and capability in handling and/or taking the medications

Pharmacist/ Trained Authorized Personnel 2-5 minutes
2.      Provide accurate patient data information and answer questions about the medications 2.       Prepare, compound, reconstitute or repack the prescribed medicines and/or medical devices
3.      Affix signature in the CHO Patient Recipient List upon receipt of free medicines and/or medical devices 3.       Record/encode patient information in the CHO Patient Recipient list and have the patient/companion or representative affix his/her signature
4.      Listen attentively  to medication instructions 4.       Dispense the prescribed medicines and or/medical devices giving appropriate instructions in proper handling, giving, taking and storing of medicines
5.      Fill-up survey forms provided by the CHO and/or affiliates


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